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CUSTOMER SERVICE REPRESENTATIVE 

Customer Service Representative: Job Title

DEPARTMENT 

Customer Service

POSITION TYPE

Full-Time

WEEKLY HOURS

40 Hours

TIME CONDITIONS 

Day Shift

SALARY RANGE

R15,000 - R31,000

CLOSING DATE

20 February 2024

Customer Service Representative: Job Information
Customer Service Representative: Customer Service

Job Purpose:

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.


Responsibilities:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.

  • Responding promptly to customer inquiries.

  • Communicating with customers through various channels.

  • Acknowledging and resolving customer complaints.

  • Knowing our products inside and out so that you can answer questions.

  • Processing orders, forms, applications, and requests.

  • Keeping records of customer interactions, transactions, comments and complaints.

  • Communicating and coordinating with colleagues as necessary.

  • Providing feedback on the efficiency of the customer service process.

  • Managing a team of junior customer service representatives.

  • Ensure customer satisfaction and provide professional customer support.


Requirements:

  • High school diploma, general education degree or equivalent.

  • Ability to stay calm when customers are stressed or upset.

  • Comfortable using computers.

  • Experience working with customer support.



​​Interested Applicants who meet the requirements may apply here or on our website. Applicants will be inducted shortly, Should you not be contacted in 14 days of your application, Please consider your application unsuccessful and thank you for your interest in our construction company.

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