I.T SUPPORT TECHNICIAN 

ADVERT TITLE: IT SUPPORT TECHNICIAN

AREA: ENGINEERING DEPARTMENT

ADVERT TYPE: FULL-TIME

WORKING HOURS: 40 HOURS

TIME CONDITIONS: DAYSHIFT

SALARY: R22,000 - R38,000

CLOSING DATE: 8 MAY 2024

IT Support Technician Role Summary:

We are looking for technically skilled candidates with excellent interpersonal skills for the Technical Support position. Technical Support Officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Moreover, Technical Support Officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.

IT Support Technician Responsibilities:

Identifying hardware and software solutions.

Troubleshooting technical issues.

Diagnosing and repairing faults.

Resolving network issues.

Installing and configuring hardware and software.

Speaking to customers to quickly get to the root of their problem.

Providing timely and accurate customer feedback.

Talking customers through a series of actions to resolve a problem.

Following up with clients to ensure the problem is resolved.

Replacing or repairing the necessary parts.

Supporting the roll-out of new applications.

Providing support in the form of procedural documentation.

Managing multiple cases at one time.

Testing and evaluating new technologies.

Conducting electrical safety checks on equipment.

IT Support Technician Requirements:

Degree in Computer Science or Information Technology.

Certification in Microsoft, Linux, or Cisco is advantageous.

Prior experience in tech support, desktop support, or a similar role.

Proficiency in Windows/Linux/Mac OS.

Experience with remote desktop applications and help desk software.

Attention to detail and good problem-solving skills.

Excellent interpersonal skills.

Good written and verbal communication.

VICTOR CRESCENT CONSTRUCTION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOUR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS.

INTERESTED APPLICANTS WHO MEET THE REQUIREMENTS MAY APPLY HERE ON OUR WEBSITE!. APPLICANTS WILL BE INDUCTED SHORTLY, SHOULD YOU NOT BE CONTACTED IN 14 DAYS OF YOUR APPLICATION, PLEASE CONSIDER YOUR APPLICATION UNSUCCESSFUL AND THANK YOU FOR YOUR INTEREST IN OUR CONSTRUCTION COMPANY.